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Privacy Policy for Consult Nadia

Last Updated: 01 September 2024

Consult Nadia (“Consultant,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, services, masterclasses, and digital products. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of personal data about you:

  • Identity Data: Includes your name, title, and company information.
  • Contact Data: Includes your email address, telephone number, and postal address.
  • Financial Data: Includes payment details when you purchase our services or products. We use secure processing systems, and your financial data is handled according to industry security standards.
  • Transaction Data: Includes details about payments to and from you and other details of services and products you have purchased from us.
  • Technical Data: Includes your IP address, browser type and version, time zone setting, location, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Data

We collect data using the following methods:

  • Direct Interactions: You provide data when you fill out forms, subscribe to our services, purchase products, request information, or contact us directly.
  • Automated Technologies: As you interact with our website, we automatically collect Technical Data through cookies, server logs, and other similar technologies.
  • Third Parties: We may receive personal data about you from third parties, such as analytics providers, payment processors, and social media platforms.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Common uses include:

  • To Provide Services: To deliver our services, masterclasses, and digital products, including customer support.
  • To Process Transactions: To manage payments, fees, and charges and to collect and recover money owed to us.
  • To Communicate with You: To respond to inquiries, provide information about your account, and send updates regarding our services.
  • Marketing: To send you information about our products, services, promotions, and updates that may be of interest to you, with your consent where required by law.
  • To Improve Our Website: To administer and improve our website, including troubleshooting, data analysis, and testing.
  • Compliance and Legal Obligations: To comply with legal or regulatory requirements, resolve disputes, and enforce our terms and conditions.

4. Legal Basis for Processing Your Data

We rely on the following legal grounds for processing your personal data:

  • Performance of a Contract: To fulfill our contractual obligations to you.
  • Consent: Where you have given consent for us to process your data for specific purposes (e.g., marketing communications).
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our services, manage our business, and communicate with you effectively. We will only rely on legitimate interests after conducting an assessment to ensure your rights are not overridden.

5. Marketing Communications

You will receive marketing communications from us if you have requested information, purchased services or products, or opted into receiving such communications. You can opt out at any time by clicking the unsubscribe link in emails or by contacting us directly at support@consultnadia.com.

6. Data Sharing

We respect your privacy and are committed to protecting your personal data. We may share your personal data with third parties under the following circumstances:

  • Service Providers: Trusted third-party service providers that help us deliver our services, such as payment processors, IT service providers, marketing agencies, and cloud storage providers.
  • Professional Advisors: With our professional advisors, including lawyers, bankers, auditors, and insurers, to support our legitimate business interests and ensure compliance with legal obligations.
  • Regulators and Other Authorities: To comply with legal or regulatory requirements or protect rights.
  • Business Transfers: In the event of a merger, sale, restructuring, or transfer of our business or assets, under terms that continue to protect your privacy.

We do not sell, trade, or rent your personal data to third parties for marketing purposes without your explicit consent.

7. Third-Party Data Protection

We ensure that all third parties we engage with respect your personal data and comply with UK GDPR by implementing the following safeguards:

  • Data Processing Agreements (DPAs): We have DPAs in place with third parties that process personal data on our behalf.
  • Data Minimization: We only share the minimum personal data necessary for third parties to fulfill their roles.
  • Security Measures: Third parties must adhere to appropriate security measures to protect your data.

8. International Transfers

If we transfer your personal data outside the UK, we ensure a similar degree of protection by implementing safeguards, such as data protection agreements, and compliance with UK data protection laws.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no transmission of data over the internet is completely secure, and we cannot guarantee the security of your information transmitted through our website.

10. Data Retention

We retain your personal data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements. Retention periods vary:

  • Customer Data: Retained for up to 7 years to comply with tax and accounting regulations.
  • Marketing Data: Retained until you opt out or withdraw consent.
  • Transactional Data: Retained for 6 years to comply with legal requirements.

We may retain your data longer in the event of a complaint or potential litigation.

11. Your Legal Rights

Under the UK GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Correction: Request correction of inaccurate data.
  • Erasure: Request deletion of your data where no good reason exists for processing.
  • Restriction: Request restriction of data processing.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request the transfer of your data to another party.

To exercise these rights, please contact us at support@consultnadia.com. We will respond to legitimate requests within one month.

12. Cookies

Our website uses cookies to improve your browsing experience. For more information, please refer to our [Cookie Policy](link to the Cookie Policy). You can manage your cookie preferences through your browser settings.

13. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.

15. Complaints

If you have any concerns about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at www.ico.org.uk.

16. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at: