Consult Nadia Terms and Conditions
Last Updated: 01 September 2024
1. Introduction
Welcome to Consult Nadia’s website. By accessing or using our services, you agree to these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our services.
2. Services Overview
Consult Nadia specializes in providing consulting and strategy services, masterclasses, menu engineering, and digital products tailored to the food and beverage (F&B) industry. Our services aim to enhance profitability, customer experience, and operational efficiency through practical strategies and consumer psychology techniques.
3. Service Offerings
3.1 Consulting Services
- Hourly Consulting: Tailored one-on-one sessions to address specific F&B business challenges.
- Essentials Package: Includes a comprehensive business audit, DIY strategy plan, personalized consultation, and ongoing email support.
- Premium Package: Full audit and consulting with bi-monthly updates, strategy execution, and dedicated support.
3.2 Retainer/Membership Option
- Monthly Retainer: Ongoing support with monthly audits, exclusive resources, and consulting calls.
3.3 Menu Engineering Service
Comprehensive service from menu analysis to a fully optimized, digital-ready format aimed at enhancing profitability and customer experience.
3.4 Masterclass
An in-depth course covering eight key modules to equip F&B businesses with essential tools and strategies for success.
3.5 Digital Products and Bundles
Downloadable resources, guides, templates, and checklists to help address specific business challenges at your own pace.
Note: Service fees and pricing details are provided on our service pages and outlined in your personalized proposal or invoice.
4. Payment Terms
4.1 Full Payment Required
Full payment is required at the time of booking or purchase for all services and digital products. Accepted payment methods include credit card, PayPal, and bank transfer.
4.2 Non-Payment Consequences
Failure to complete payment will result in cancellation of your booking, service, or access to products. Services or products will only be provided upon receipt of full payment.
4.3 Late Payments
Late payments may incur additional charges, including interest on overdue amounts as outlined in your invoice.
5. Service and Product Delivery
5.1 Service Delivery
Services will be delivered as per the selected package, with communication and materials provided via email or other agreed methods.
5.2 Digital Products
Digital products are delivered electronically through download links sent via email. It is your responsibility to download the content within the specified time frame.
6. Refund and Cancellation Policy
6.1 Refunds
6.1 Consulting Services
We offer a money-back guarantee if, after implementing the core elements of the provided strategies, there are no measurable improvements in sales within three months. To qualify for the refund, you must provide verifiable proof that you have made a reasonable and good faith effort to implement the key recommendations relevant to your business. The money-back guarantee is valid for three months from the date of strategy implementation. Please note that while we provide tailored advice, success depends on various factors, including how the strategies are applied and external conditions.
6.2 Cancellations
To cancel a service or booking, you must notify us in writing at least [5 business days] before the service start date. Failure to do so may result in forfeiture of your payment.
7. Confidentiality
Both parties agree to maintain confidentiality of all proprietary and sensitive information shared during the engagement. Obligations continue beyond the contract term. A Non-Disclosure Agreement (NDA) may be used for specific projects as needed.
8. Disclaimer
8.1 General Disclaimer
Information provided through our services and digital products is based on our expertise but does not replace professional advice, especially not in areas such as legal, financial, or medical advice.
8.2 No Guarantees
We strive to provide effective strategies but do not guarantee specific results or outcomes.
8.3 Affiliate Disclosure
Some links to products or services on our website are affiliate links, meaning we may earn a commission if you make a purchase through these links. We only recommend products or services that we know, trust, or use ourselves, or that clients have successfully used. However, we encourage you to perform your own research to determine whether any products or services are right for you.
9. Professional Advice Disclaimer
Our services provide business advice and guidance but do not constitute legal, financial, tax, or other professional advice. Please consult qualified professionals for specific needs.
10. Complaints and Dispute Resolution
10.1 Raising a Complaint
If you have concerns about our services, contact us at support@consultnadia.com within 14 days of the issue arising.
10.2 Resolution Process
We aim to resolve complaints promptly and fairly. If you are not satisfied, contact our management team for further assistance.
11. Website Use and Access
11.1 Acceptable Use
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others.
11.2 Intellectual Property
All content on our website, including text, images, and videos, is protected by intellectual property laws. You may use materials for personal, non-commercial purposes only.
11.3 Limitations of Liability
We do not guarantee continuous website availability or error-free content.
12. Limitation of Liability
Our liability for any claims arising from services provided is limited to the amount paid for the specific service. We are not responsible for indirect or unforeseen losses.
13. Intellectual Property
All materials provided remain our intellectual property. You are granted a non-exclusive, non-transferable license to use them for your business and agree not to distribute, sell, or reproduce them without our consent.
14. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Amendments
We may amend these Terms at any time. Changes will be posted on our website. Continued use of our services indicates acceptance of revised Terms.
16. Entire Agreement
These Terms constitute the entire agreement regarding our services, courses, and digital products, superseding any prior agreements.
17. Contact Information
For questions, please contact us at:
- Email: support@consultnadia.comÂ
- Address: 82 James Carter Rd, Mildenhall, Bury Saint Edmunds IP28 7DE